At Dedicate Media, we mark ourself as a ‘cut above the rest’ among the Cloud Telephony Service Providers, so as to assist and cater to the need of our clients.
The innovative vertical of voice and messaging service that substitutes the need for the conventional business telephone system like PBX, EPBAX, etc. is known as Cloud Telephony.
Mainly, two types of network are used to access this service. In India and Middle Eastern countries, Cloud Telephony services are mainly operated by Power Switch Telephonic Network (PSTN). However, in most of the Western countries, they opt for Internet Protocol (IP) to operate the same.
With a mission to provide you the best Cloud Telephony Solutions, our team of experts at Dedicate Media ensures the right assistance so as to let your venture grow and reach its further heights.
Every business needs a Toll free Number to let the customers interact with the brand. These numbers are free for the customers as the company they are calling itself bears the cost.In recent times, it is quintessential for a business to have a Toll Free Number.
A virtual number is one which bears no physical telephone line associated with it. On ringing up, the customer is greeted with a preset IVR message, which eventually asks the customer, who they would like to speak, and route the call as per the inputs provided.
All the calls being routed via a virtual number, it helps to monitor call performance as well, which includes missed calls, how long an agent takes to answer a call, how many minutes are spent on each call and so on. Also it allows to listen to call recordings.
Interactive Voice Response (IVR) automates interaction with telephone callers.
At ‘Dedicate Media’ we provide IVR products and services that drastically cuts down the cost for telephonic expenses, to and from the company.
We also help to setup and manage your own IVR platform and develop customized voice solutions to cater to your needs. Our team has executed successful voice applications and solutions which have won many accolades in the recent past.
Missed Call Alert is a complete automated web based application that helps to get real time updates and notifications about the missed calls received on a dedicated Toll Free Number.
All the missed calls received on such a particular are collated and monitored on an online dash board.
It eventually helps to connect with each of the numbers, so as to convert them into prospective leads.
At ‘Dedicate Media’, we provide inbound and outbound customer interactions with a flexible IP based all in one contact center technology. Our Call Center Solutions helps to innovate and deliver awesome omni-channel customer care experiences.
Thus, at ‘Dedicate Media’, our competent team of Cloud Telephony Service Providers, ensure our clients to get the best service so as to help the organization concerned grow and walk that extra mile.